Service Engineer

Employer: STEM Returners
Job location
Cambridgeshire
Job term
13 week returner programme followed by the opportunity of a permanent position
Job closing date

A Service Engineer at Videojet Technologies plays a key and vital role in supporting our Customers and ensuring that our ‘Up Time Peace of Mind’ goal is achieved. They are responsible for installing, repairing and servicing the range of Videojet Equipment. With an office based technical support team, the Service Engineer is never on their own.

About The Person

The Service Engineer is someone who has a passion for success — on the job and beyond with a drive to complete a job to a high standard. Managing expectations is crucial so having strong communication skills is crucial when dealing with Customers. They are open to developing and being challenged, thrives under pressure and continually seeks to improve.

The Service Engineer must be team orientated while remaining versatile, open minded and able to work autonomously. The role covers North England, with an ideal base location of North Yorkshire.

Key Responsibilities

  • Achieve KPI targets
  • Install and commission new Videojet solutions
  • Maintain and Service our customers installed base of Videojet equipment
  • Work closely with sales to support Videojet trials and demonstrations
  • Maintain and grow customer relationships through excellent customer service and communication.
  • Proficient use of service IT systems to accurately record and report information
  • Support Regional Revenue targets by promotion service contracts and additional services to customers
  • Drive for success by ensuring the job is completed to a high standard

Key Metrics

  • First Time Fix Rate
  • Average Fix Time
  • Average Response Time
  • Stock Levels

Key Requirements

  • A degree or HNC/ONC in Engineering or IT
  • Field Service Experience, ideally in a sales and service related business.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.