The Quality and Process Manager (QPM) will be responsible for the corporate quality management system with clear, accessible and lean processes. Included is the development and updating of the ESO process inventory, the modelling, monitoring and optimization of processes and yearly reporting to the Directors Team (DT) in the so called “process review” to detail the effectiveness and efficiency of ESO’s processes.
The QPM also plays the role of requirements manager for the Quality and Information Systems (QIS) Programme which is an umbrella for ESO-wide Information Systems projects. Through its QIS Programme, ESO will have a portfolio of projects related to digital transformation and effective and efficient business process management (BPM) practices and solutions will be essential for ensuring the success of these digital transformation initiatives. The QPM shall ensure that cross-organisational requirements for new Information System solutions are gathered and implemented. Additionally, the QPM will reengineer/develop processes for such systems as required.
The QPM will be additionally responsible for ensuring coordination and synergy among the Quality Assurance/Product Assurance (QA/PA) groups and individuals across the Directorates by leading the Quality Forum.
The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world’s most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.
ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany.
At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world’s largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory.
Due to the need for additional resources associated with its programmes, the Optical Engineering Department within the Directorate of Engineering at ESO Headquarters in Garching, near Munich, Germany is advertising the position of an Opto-Mechanical/AIT Engineer